Frequently Asked Questions
Mystery boxes are themed collections of real products. Each box hides a surprise item — from gadgets and collectibles to luxury pieces — and the box card shows every possible item with its exact odds before you open.
Pick a box, confirm the price, and open. A provably fair roll decides which item you get, and the result is added to your inventory the moment the reveal finishes.
Real, physical products: electronics, consoles, watches, sneakers, trading cards and more. Digital extras and getaway experiences appear in select boxes.
Create an account, add balance (or use your free opens), choose any box and hit the open button. The reel animation runs and the result lands instantly.
Every open returns one of the items printed on the box card. Item value varies by odds — the full drop table with chances is public on every box page.
Wins go to your inventory. From there you choose: ship the item to your door, sell it back for its full face value, or keep it stored for later.
No hidden fees on opens. Shipping is free over $50 (otherwise a flat $10.90), and your country may charge import duties on delivery.
No limit — open as many as your balance allows. Some promotions cap bonus quantities per player, and those caps are always stated on the promotion itself.
Contact support within 14 days of delivery with photos of the item and packaging. We replace damaged items or credit the full value back — the choice is yours.
Unopened inventory items can be swapped for balance at full value at any time. Shipped items can be returned within the 14-day window if they are faulty or not as described.
Live chat runs around the clock — tap Live Support in the sidebar. You can also write to us and we reply by email, usually within a day.
Yes. Every roll is computed from a hashed server seed, your client seed and a play counter using HMAC-SHA256. The Provably Fair page explains the math and lets you verify results yourself.
Every shipment gets a tracking number visible in your inventory from dispatch until delivery.
Promo codes from campaigns and creators are redeemed in the cashier. Enter the code before depositing and the bonus applies to that deposit automatically.