This Refund Policy explains when LOOTDROP returns money to your payment method, how refunds are calculated and how long they take.
Overview
Because box openings settle instantly and items are delivered or sold back at your choice, refunds are limited to the situations below. Nothing in this Policy limits mandatory consumer rights in your country.
What can be refunded
- charges made in error, or made without your authorization where our fraud checks confirm it;
- duplicate charges for the same purchase;
- box prices when a technical fault stops an outcome from being decided;
- purchases where a statutory withdrawal right applies (see the EU/EEA section).
What cannot be refunded
- box openings that completed normally, including outcomes you chose to sell back or keep;
- balances already used to open boxes;
- items shipped and delivered in line with the Shipping information, except where damaged or not delivered;
- bonus or promotional funds, which follow the bonus terms shown when claimed.
EU/EEA right of withdrawal
If you are an EU/EEA consumer you have the statutory right to withdraw from a purchase of digital content within 14 days. The right lapses once you use the purchased balance to open a box, because you ask for the service to begin immediately and acknowledge the loss of the right when buying. Where a purchase is still refundable, use the contact below with your order reference.
Refund method and timelines
Approved refunds go back to the original payment method. Where a payout has already been made in items, an equivalent adjustment is made to your inventory or balance instead. We process refunds within 7 business days of approval; your bank or provider may need additional days to post it.
Non-delivery, lost and damaged goods
If an item does not arrive, arrives damaged or is lost in transit, tell us within 30 days of the shipping notice. We will replace the item or refund its listed value — our choice only where a replacement is impossible.
Duplicate or incorrect charges
Report suspected duplicate or incorrect charges to [SUPPORT_EMAIL] with the transaction reference. Confirmed errors are refunded in full, including any fee the error caused.
Chargebacks
Please contact us before asking your bank for a chargeback — most issues resolve faster directly. Chargebacks filed without contacting us may lead to account suspension until the dispute is resolved, and unfounded chargebacks may be contested with our transaction records.
Contact
Refund requests go to [SUPPORT_EMAIL] with your account email and order reference. You will receive a first response within 2 business days.